Frequently Asked Questions
1. Where are you based?
We are based in Miami, Florida, the heart of Florida. We are always sourcing for the best products to bring to our customers. The products you see on our store are best sellers, products that are well liked by tens of thousands of customers.
2. How does shipping work?
Hermit Fitness is partnered directly with factories throughout China, the same country and the same cities that make gym equipment for big brands and gyms across the world. This allows us to provide you with the absolute best value for the dollar.
Because the majority of our customers want the lowest prices, your order will be shipped directly from the factory via partnership with USPS (Royal Mail for the UK, Australia Post for Australia, Canada Post for Canada).
Your order will arrive in 2 weeks on average. Please do not panic if your order does not show up immediately because we value our customers and will do what is right.
We offer an awesome DELIVERY GUARANTEE. If you do not receive your order within 30 business days of your order date, you will be refunded 25% back to your original payment method. If your order is delivered within 60 days of your order date, we will offer you a full refund AND you can keep the order when it arrives.
3. How do I track my order?
The postal system automatically assigns your order a tracking number once payment is processed. However, tracking may not be available until the factory picks, pack, and ships your order. This may take a few days before you can start tracking your order. If you still cannot track your order after 3 business days, please follow the instructions below.
4. Where are the rest of my items?
We strive to provide our customers with excellent value so we are partnered with multiple factories instead of a single mega factory that may not be specialized in the products we sell. Since we ship from factory, your order may be fulfilled by several factories, which means your items will arrive at different times.
5. Are you scammers?
We are proud to share that we have a healthy and longstanding relationship with our financial institution. We have very strict policies to follow in order continue accepting Visa, MasterCard and American Express. We've been in business for a while and have over 200,000 satisfied customers, or about 99.5%.
6. I still have questions
If you have a question about your order, please forward your order confirmation from hermitfitness.com to firstname.lastname@example.org. You must email this address to receive customer support; all other communication methods are not designed for customer support (e.g., Facebook/Instagram DMs).